Dear Customer,

We are currently observing packet loss on your network connection. To resolve this issue and improve service stability, Joy Services (AS152565) will perform an emergency upgrade of Customer Edge (CE) network devices.

Maintenance Schedule
Date: 27 December 2025
Time: 12:00 AM – 01:00 AM IST
Type: Customer Edge (CE) Network Devices Upgrade
Activity Plan
• Upgrade and stabilization of Customer Edge (CE) network devices • Routing optimization to address packet loss • Interface and link validation post-upgrade • Continuous monitoring by NOC during and after maintenance
Expected Impact
Temporary packet loss or brief connectivity interruptions may occur.
Impact is expected to be minimal and limited to the maintenance window.
Network stability is expected to improve after completion.
Summary
This emergency maintenance is required to resolve the ongoing packet loss issue and enhance overall network performance. Our Network Operations Center will closely monitor the activity to ensure quick restoration.

Thank you for your cooperation.